CarPooling — customer app and captain app
This page covers both CarPooling apps: the customer app and the captain app. From here you can request deletion of your account and the data linked to it, without reinstalling the app.
Fill in the fields below and send the request. It reaches the support team, who verify that the account is yours before carrying out the deletion. Nothing is deleted directly from this page, to protect you from someone else asking to delete your account.
If you can sign in to your account, starting the deletion request and deactivating the account happen immediately inside the app, with no manual review. Permanent deletion follows after the thirty (30) day restore period described below.
Customer app: Settings, then "Delete account".
Captain app: Settings, then "Delete account".
The app asks for written confirmation before carrying out the request.
The account is deactivated immediately and scheduled for permanent deletion after thirty (30) days.
During that period you can restore the account by signing in and choosing "Restore account", and everything returns as it was, with the same account and the same data.
During that period no notifications are sent to you, and a captain account is not shown to customers on the map.
When the period ends, the deletion is carried out automatically and becomes permanent and irreversible.
Trip and request records remain as an operational and accounting record, but with your personal data removed: the name is replaced with a generic name, and the phone number, photo and notes linked to you are deleted.
Financial records (wallet transactions, commissions, settlements and loyalty points) and audit records remain for as long as accounting and legal obligations require, with your personal data removed from them.
These records may retain an internal, non-public identifier (a technical ID that carries no name, phone number or email) to the extent needed for accounting, auditing, fraud prevention and platform protection, and legal obligations. We do not use this identifier to contact you or to rebuild your profile.
Customer: deletion is not possible while you have a published request or a trip in progress. Cancel the request or complete the trip first.
Captain: deletion is not possible while you have a published trip, or a trip or request in progress, or while the wallet balance is negative; the financial obligation must be settled first.
If one of these reasons applies, the support team tells you the step needed before the deletion is carried out.
If you cannot use the form above, send your request to the privacy email, stating the app (customer or captain) and the phone number or email address linked to the account:
Official email for privacy and deletion requests: privacy@carpoolingonline.com